![]() Add the email address to your email Contacts.If you do find the message in your spam folder, mark it as Not Spam to prevent future filtering.Check your spam, junk, promotions, social, and any other folders to see if the message was filtered by your email provider. ![]() If you have multiple email addresses, confirm you're checking the same one you added to your Roblox account.The amount of the micro-transaction will be automatically credited back to your account within 1-10 working days regardless of whether you complete the purchase or not with Xsolla.įurther information on the verification process is available on the Xsolla page: FAQ.I'm not receiving the 2-step verification email Any pending charges must be reversed to your account within 1-10 business days if they haven't already. These pending security charges are not sent to Roblox. Please note that some banks and credit card companies do not show the difference between "pending" and "published" charges. Note, however, that transactions can trigger a security alert with the financial institution and the funds from the purchase can be held pending, in a "pending" state for a few days. The purchase will be refused and no cost will be charged for the attempted purchase. What happens if I don't verify my purchase: If your code expires, a new code will be generated and delivered to you after attempting to make another payment with the same card.If you receive multiple codes, be sure to use the latest one.Verification codes are valid for a period of 3 hours.You only need to enter the numeric value of the charge, so if your code is $0.44, you must enter 0.44 in the form to verify your transaction. ![]() ![]() The amount of this micro-transaction is the verification code that you must enter in the form. Xsolla will create a micro-transaction on your financial account (typically between $0.20 - $0.90 USD). Card verification is a common practice that helps ensure payment security. For security reasons, you may be asked to verify your transaction with our Xsolla payment provider which allows users all over the world to make your payment safe and secure. ![]()
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